For safety and legal reasons, a rider must be at least 18 years of age to have a Carolina Care Mobility account and request transportation services.
Children 17 or younger are not permitted to ride via Carolina Care Mobility without being accompanied by an adult (18+). If a driver is not sure of the passenger's age, the driver must request to see the rider's identification.
If a rider is a minor and is not accompanied by someone 18 years of age or older, or refuses to show identification, the driver must contact the Carolina Care Mobility dispatch team immediately to cancel the ride.
Additionally, if the driver suspects that a ride request was made on behalf of an unaccompanied minor, they should contact Carolina Care Mobility dispatch. Drivers will not be penalized for cancelled rides relating to unaccompanied minors.