SERVING THE MEDICAL TRANSPORTATION NEEDS OF AREA SENIORS
Does Carolina Care Mobility provide hospital and emergency room transportation?
Yes, absolutely! Carolina Care Mobility strictly provides non-emergency discharge transportation for hospitals, emergency rooms, post acute and skilled care facilities. Destinations for patients being discharged include short or long-term care facilities, assisted living and retirement community, and personal residences.
How much advance notice is required to schedule a transport?
To ensure proper accommodations, we request 24-48 hour advanced notice. However, we always do our best to accommodate short-notice requests - especially for our contracted facility partners requiring discharge transportation. Please feel free to contact our office for availability.
If I need a return trip, will the driver stay with me during my appointment?
Because of our busy schedule, drivers will return once your appointment is complete. Out-of-area transports requiring our driver to wait will incur a mandatory “Waiting Fee.”
Will the driver take me inside?
Yes, absolutely. Unlike other curb-to-curb or door-to-door services, to ensure your safety, we are a door-through-door service. This means we will take you from inside your residence to inside your appointment.
Should I call for a return before my appointment is finished?
No! Please contact us ONLY when your appointment is complete and we will expeditiously dispatch a driver for your return. If we arrive and you are not ready, causing our driver to leave, it can possibly lead to a longer wait time.
Can I travel in my own wheelchair?
Yes, of course. Your comfort is our desire. We welcome you to remain in your manual or electric wheelchair during transport.
Can I bring personal items on my transport?
We will work to accommodate all reasonable requests. However, please understand that our primary mission is to safely and securely transport you to your appointment. Our drivers cannot be delayed in moving or carrying extra items. Further, for your safety, we cannot have unsecured items in the vehicle.
Can a family member or attendant go along to my appointment?
Absolutely! For your comfort and concern we welcome one family member or staff attendant to accompany you to appointments. Please inform our office of your companion when scheduling your appointment.
Do you provide after-hour and weekend transportation?
Yes, with advanced notice we work to provide evening and weekend hours.
How will I pay for transportation services?
Payments can be made at the time of transportation or before unless you have an established account with a signed Carolina Care Mobility Service Agreement. If you have a signed Service Agreement, you will be invoiced as per the terms of that Agreement.
What forms of payment do you accept?
We currently accept cash, check, or credit card.
Will I be charged if I have to cancel my scheduled transportation?
We understand that plans change, and we definitely appreciate you contacting us as far in advance as possible to cancel and/or reschedule your transportation.
Should a driver already be dispatched for your trip or has already arrived at your location and you are, for whatever reason, not going to your appointment, you will be charged for a one-way transport that may or may not include mileage depending on your location.